Shipping & Returns 

Returns Address

All letters and parcels should be returned to Skates World Returns Department, the full address is displayed below.

Fairdeal Bradford Ltd

17 Lower Rushton Road

Bradford

West Yorkshire

BD3 8PU

Returns Policy

Skates World  Extended Christmas Returns Policy for 2020 requires that most orders from October 15 Until December 31  can be returnable until January 31, 2021 any orders made before October 15 will only be accepted 30 days from purchase date . All items returning must be in the same condition is was shipped in and not used. All accessories sent with the Heelys should not have be opened and should be in the original packaging . Returns will only be accepted if these conditions are met. Return cost will be paid by the buyer. Shipping will not be refunded only the amount of the Heelys will be refunded by us.

Our Cut off Time for Royal Mail is 3 PM Monday to Friday, Any orders made before then will be dispatched the same day, any order after will be dispatched the next day. 

Faulty Items

If you think that you may have a faulty item because of a manufacturing fault, please contact us for a returns number and with a description of the issue. We may request that you email us with pictures of the fault to speed up the process. Once you have obtained a returns number then please send the faulty item back to us. We will then further inspect the product and contact you. From time to time we may need to send some item back to the supplier/manufacturer for their opinion. If we need to do this, we will inform you either via email or telephone. If we feel that your product is faulty, we will issue a full refund including your return postage.

Returns from farther a field than the UK

As stated before, returns are at your own costs. Your receipt included with your order doubles up as your returns form so please do not throw it away. Information on how to return goods is detailed on this form. When we receive the item(s) back we will take the appropriate action and either refund your money or send out new goods at the earliest opportunity.

Cancelling an order under the Distance Selling Regulations

In accordance with the Distance Selling Regulations, you have 7 working days from the day after you receive the goods to cancel your order.

We will accept confirmation of order cancellation via telephone if your order is submitting and yet to be dispatched as well as email or letter. If your order has been dispatched, you must write a letter to us to request cancellation, we will not accept any other method of cancellation. The letter can be sent within the parcel of goods being returned. You must include your order number, name and billing address.

We will cancel and refund the order including original postage costs as long as the whole order is returned. You will be refunded within 30 days. We cannot accept cancellation of an order if goods have been made specific for a customer and have been dispatched.

We strongly recommend recorded or signed for delivery so the parcel is insured and traceable as all goods are your responsibility until they have reached Skates World. You must take reasonable care of the goods while in your care and they will be returned at your own cost. All goods must be returned within 7 days of the requested cancellation.

All goods should be returned with their original labels and packaging in appropriate wrapping for transit. We will not accept goods returned with postage labels attached to the products or the product packaging for example, shoe boxes. If you do not ensure reasonable care and goods are returned damaged, we may claim against you for breach of this statutory right.

If you fail to return the goods following your cancellation request, we may send a courier to you at your expense of £5 to collect the goods. This cost will be deducted from your total refund. If you still fail to return goods, we can charge you the direct cost of recovery and may claim against you for breach of your statutory duty.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

Our returns policy will not affect your statutory right to cancel or any other statutory rights.

UK DELIVERY

UPS Standard (1 to 3 Days) - £2.99

(EST DELIVERY TIME 1 TO 3 DAYS)

ROYAL MAIL 24 HOURS - £4.50
(EST DELIVERY TIME 1 TO 2 DAYS)

Free UK Delivery Over on All order over £40

ROYAL MAIL SPECIAL DELIVERY - £10.50
(GUARANTEED NEXT DAY 1PM // MONDAY TO SATURDAY // ORDER PLACED BEFORE 3PM WILL BE DELIVERED ON SATURDAY)

DHL - NEXT DAY DELIVERY - £8
(ORDER PLACED BEFORE 2PM WILL BE DELIVERED NEXT DAY - MONDAY TO FRIDAY // ORDER PLACED FRIDAY WILL BE DELIVERED ON MONDAY)

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INTERNATIONAL DELIVERY EXPRESS SERVICE BY DHL

(WE CHARGE INTERNATIONAL DELIVERY BASED ON WEIGHT)

ZONE 1 - BELIGUM, IRELAND, NETHERLAND


DHL EXPRESS - 1 TO 2 DAYS
1 TO 2 KG - £15.35
2 TO 3 KG - £17.10

ROYAL MAIL INTERNATIONAL TRACK AND SIGN - 7 TO 10 DAYS
1 KG - £11.50
2 KG - £16.00

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ZONE 2 - FRANCE, MONACO


DHL EXPRESS - 1 TO 2 DAYS
1 TO 2 KG - £17.15
2 TO 3 KG - £20.00

ROYAL MAIL INTERNATIONAL TRACK AND SIGN - 7 TO 10 DAYS
1 KG - £10.00
2 KG - £16.00

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ZONE 3 - AUSTRIA, DENMARK, FINLAND, ITALY, PORTUGAL, SAN MARINIO, SPAIN, SWEDEN


DHL EXPRESS - 1 TO 2 DAYS
0 TO 2 KG - £20.45
2 TO 3 KG - £24.20

ROYAL MAIL INTERNATIONAL TRACK AND SIGN - 7 TO 10 DAYS
1 KG - £12.00
2 KG - £16.50

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ZONE 4 - ANDORRA, BULGARIA, CYPRUS, CZECH REPUBLIC, ASTONIA, GREECE, HUNGARY, LATVIA, LITHUANIA, MALTA, POLAND, ROMANIA, SLOVAKIA, SLOVENIA


DHL EXPRESS - 1 TO 2 DAYS
0 TO 2 KG - £20.80
2 TO 3 KG - £24.60

ROYAL MAIL INTERNATIONAL TRACK AND SIGN - 10 TO 12 DAYS
0 TO 1 KG - £12.00
1 TO 2 KG - £17.00

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ZONE 5 - GERMANY


DHL EXPRESS - 1 TO 2 DAYS
0 TO 2 KG - £17.50
2 TO 3 KG - £19.85

ROYAL MAIL INTERNATIONAL TRACK AND SIGN - 5 TO 7 DAYS
0 TO 5 KG - £10.00
5 TO 10 KG - £20.00

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ZONE 6 - USA


DHL EXPRESS - 1 TO 2 DAYS
1 TO 2 KG - £14.90
2 TO 3 KG - £17.32

ROYAL MAIL INTERNATIONAL TRACK AND SIGN - 7 TO 10 DAYS
1 KG - £9.50
2 KG - £16.00

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ZONE 7 - BELARUS, CANADA, RUSSIA, UKRAINE


DHL EXPRESS - 1 TO 2 DAYS
0 TO 2 KG - £21.00
2 TO 3 KG - £24.00

ROYAL MAIL INTERNATIONAL TRACK AND SIGN - 10 TO 12 DAYS
0 TO 1 KG - £12.00
1 TO 2 KG - £18.00

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ZONE 8 - BAHRAIN, BANGLADESH, BHUTAN, CAMBODIA, CHINA, HONG KONG, INDIA, INDONESIA, JAPAN, KUWAIT, LAOS, MACAU, MALAYSIA, NEPAL, NEW ZELAND, OMAN, PHILIPPINES, SINGAPORE, SOUTH AFRICA, SOUTH KOREA, SRI LANKA, TAIWAN, THAILAND, UNITED ARAB EMIRATES, VIETNAM


DHL EXPRESS - 1 TO 3 DAYS
0 TO 2 KG - £24.20
2 TO 3 KG - £27.65

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ZONE 9 - JORDAN, QATAR, SAUDI ARABIA


DHL EXPRESS - 2 TO 3 DAYS
0 TO 2 KG - £28.20
2 TO 3 KG - £33.20

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ZONE 10 - AUSTRALIA


DHL EXPRESS - 1 TO 2 DAYS
0 TO 2 KG - £20.30
2 TO 3 KG - £23.21

ROYAL MAIL INTERNATIONAL TRACK AND SIGN - 10 TO 14 DAYS
0 TO 1 KG - £12.00
1 TO 2 KG - £16.50

CUSTOMER SERVICE
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© Skates World 2021

Tel: 01274 447 915

Email : sales@heelysworld.co.uk

SKATES WORLD